"Unfortunately, people get caught up in themselves. Some of them might be overwhelmed by everything here."

Cole walked up, dodging someone with way too much stuff to see around. Being not THAT much taller than the echidna meant he could empathize a bit with being overlooked, not being even five foot himself. The mall already wasn't his thing back home, even if there were stores with some pretty neat, and this one is a lot. "You're looking a bit overwhelmed too. Can I help?"